Refunds & Returns
At Charcuterie Life, each board is individually crafted or selected as a one-of-a-kind piece. We want you to be pleased with your purchase while also protecting the time, materials, and craftsmanship involved in creating our products. Please review the following policy before making a purchase.
Finished Boards Purchased from Our Shop
Ready-to-ship boards purchased from our Shop may be returned within 14 days of delivery.
To be eligible for a return, the board must be unused, unwashed, unaltered, and in its original condition. Customers must contact Charcuterie Life within 14 days of delivery to request return authorization before sending an item back.
Returns sent without prior authorization may not be accepted.
Unless the return is due to an error by Charcuterie Life, a defect in workmanship, or shipping damage, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Custom Build Your Board Orders
Build Your Board pieces are created specifically according to the selections made when the order is placed, including the board style, carved pattern, epoxy colors, layout, and other design choices.
Because these pieces are individually made to order, custom Build Your Board purchases are final sale once production has begun and are not eligible for return or exchange due to a change of mind, personal preference, or dissatisfaction with design choices selected when ordering.
This does not affect our responsibility for an item that arrives damaged, contains a defect in workmanship, or was produced incorrectly due to an error by Charcuterie Life.
Cancellations of Custom Orders
If you need to cancel a Build Your Board order, please contact us as soon as possible.
A custom order may be canceled for a full refund before production begins. Once production has begun, cancellation cannot be guaranteed because materials and labor may already have been committed to your board.
Natural Variations in Handmade Products
Charcuterie Life boards are individually handcrafted using natural wood and hand-poured epoxy. Variations in wood grain, color, knots, texture, epoxy flow, pattern movement, and other natural or handmade characteristics are expected and help make each board unique.
The images shown on our website and in the Build Your Board preview are intended to represent the overall design and appearance of the finished product. Normal variations resulting from natural materials and the handcrafted process are not considered defects.
Damaged or Incorrect Orders
Please inspect your order promptly after delivery.
If your board arrives damaged, defective, or materially different from what you ordered because of an error by Charcuterie Life, please contact us as soon as possible. Include your order number and photographs showing the issue and, when applicable, the shipping packaging.
Please retain all original packaging and shipping materials while the matter is being reviewed.
We will evaluate the issue and, when appropriate, arrange for a repair, replacement, or refund at no additional cost to you.
Return Authorization
Before returning any product, please contact Charcuterie Life and receive return authorization and instructions.
Do not send a board back without first contacting us. Unauthorized returns may be refused or returned to the sender.
Return Condition
Approved returns must be securely packaged and returned in the condition in which they were received.
We reserve the right to decline a refund for products that have been used, washed, altered, damaged after delivery, or improperly packaged for return.
Refunds
Once an authorized return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original method of payment. Processing times after a refund is issued may vary depending on the customer’s bank or payment provider.
For ordinary returns of finished Shop boards, original shipping charges are not refundable and return shipping is the customer’s responsibility.
Questions or Return Requests
For questions regarding a return, cancellation, damaged shipment, or other order issue, please contact Charcuterie Life through our Contact Us page.