Privacy Policy
At Charcuterie Life, we respect your privacy and are committed to handling the personal information you provide responsibly. This Privacy Policy explains what information we may collect when you visit charcuterielife.com, place an order, create an account, contact us, or use our website, and how that information may be used and shared.
Charcuterie Life is operated by RAM Hospitality LLC,
doing business as Charcuterie Life, Florida, United States.
Information We Collect
We may collect information that you provide directly to us, including your name, email address, telephone number, billing address, shipping address, account information, and order information.
When you place an order, we also collect information about the products purchased and the details necessary to process, fulfill, ship, and support your order.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and information collected through cookies and similar technologies.
Build Your Board Information
When you use our Build Your Board feature, we may store information about your custom design, including your selected board, carved pattern, epoxy colors, layout, orientation, and other configuration choices.
We may also create and retain a digital preview of your custom board. This information may be associated with your shopping cart or order and used to manufacture your board, verify your selections, provide customer service, and maintain an accurate record of your order.
How We Use Your Information
We use personal information as reasonably necessary to:
- Process and fulfill purchases
- Manufacture custom orders
- Process payments
- Calculate taxes and shipping
- Deliver orders and provide tracking information
- Communicate with you regarding your order or inquiry
- Maintain customer accounts
- Provide customer service
- Prevent fraud and protect the security of our website
- Maintain business, accounting, tax, and transaction records
- Improve the operation and performance of our website
- Comply with applicable legal and regulatory requirements
We do not sell your personal information for money.
Payments
Payments made through our website are processed through third-party payment service providers.
These providers may collect and process payment information necessary to complete your transaction. Charcuterie Life does not ordinarily receive or store your complete credit or debit card number.
Payment providers process information according to their own privacy policies and security practices.
Shipping and Order Fulfillment
When necessary to fulfill an order, we may provide appropriate information—such as your name, shipping address, contact information, and shipment details—to shipping carriers and other service providers involved in delivering your purchase.
We share only the information reasonably necessary for these services to be performed.
Cookies and Website Technology
Our website uses cookies and similar technologies that may be necessary for functions such as maintaining your shopping cart, remembering selections, processing checkout, managing customer accounts, maintaining website security, and improving website performance.
Some third-party services used by the website may also place or access cookies in accordance with their own policies.
Your browser may allow you to restrict or disable cookies. Disabling certain cookies, however, may prevent portions of the website, shopping cart, account, or checkout process from functioning correctly.
Analytics and Website Performance
We may use website analytics, security, and performance tools to understand how visitors use our website, diagnose technical problems, improve site performance, and protect the website from fraud or misuse.
These services may collect technical information such as IP addresses, device and browser information, referring pages, and website activity.
When We Share Information
We may share personal information with service providers when reasonably necessary to operate our business and website. These may include companies that provide website hosting, ecommerce services, payment processing, shipping, email communications, analytics, security, accounting, and other business services.
We may also disclose information when required by law, legal process, or governmental authority, or when reasonably necessary to protect our rights, property, customers, or business.
We do not authorize service providers to use information supplied by us for purposes unrelated to providing their services to Charcuterie Life, except as permitted or required by law.
How Long We Retain Information
We retain order, transaction, and customer information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and accounting records, meet tax and legal obligations, resolve disputes, and protect our legitimate business interests.
Different types of information may be retained for different periods depending upon their purpose and applicable requirements.
Your Privacy Choices and Rights
Depending on where you reside and applicable law, you may have rights concerning personal information we maintain about you, which may include requesting access to, correction of, or deletion of certain personal information.
Some information cannot be deleted immediately when we are required or permitted to retain it for legitimate business, tax, accounting, fraud-prevention, contractual, or legal purposes.
To make a privacy-related request, please contact us through our Contact Us page.
Data Security
We use reasonable administrative, technical, and operational measures intended to protect personal information and the operation of our website.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their account credentials and personal information.
Third-Party Websites and Services
Our website may contain links to or integrate with websites and services operated by third parties. Charcuterie Life does not control the privacy practices of independent third parties.
When you interact with a third-party service, its collection and use of information may be governed by its own privacy policy.
Children's Privacy
Charcuterie Life does not knowingly collect personal information from children under 13 years of age, and our website and products are not directed toward children under 13.
If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business practices, services, or legal requirements.
When this policy is updated, the revised version will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact Charcuterie Life through our Contact Us page.
Effective Date: September 4, 2026